Privacy Policy — The Healing Essentials

This Privacy Policy describes how The Healing Essentials and its affiliates (collectively, "The Healing Essentials", "we", "our", "us") collect, use, share, protect, and otherwise process your information and personal data through our website (hereinafter referred to as the Platform).

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or purchasing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms & Conditions, and applicable product or service terms and conditions, and agree to be governed by the laws of India, including applicable laws relating to data protection and privacy.

1. Collection of Information

We collect personal data when you use our Platform, purchase our products, contact us, or otherwise interact with us during the course of our relationship. The information we may collect includes, but is not limited to:

Name
Date of birth, where required
Billing and shipping address
Telephone or mobile number
Email address
Information provided during account registration
Transaction and order information
Payment-related information required to process your order
Other information voluntarily provided by you

You always have the option not to provide certain information by choosing not to use a particular service or feature on the Platform.

We may also collect information relating to your interactions with our Platform, including your preferences, browsing behaviour, and information that you choose to provide. Such information may be compiled and analysed on an aggregated basis to improve our products, services, and customer experience.

When a third-party payment gateway, courier company, or other service provider collects personal data directly from you, that information may also be governed by the privacy policy of the respective third party.

2. Use of Information

We use your personal information for purposes including:

Processing and fulfilling your orders.
Processing payments and refunds.
Arranging delivery of products.
Providing customer support.
Communicating with you regarding your orders.
Improving our products, services, website, and customer experience.
Resolving disputes and troubleshooting problems.
Detecting and preventing fraud, misuse, or other unlawful activity.
Sending information about products, offers, or updates where permitted by law.
Complying with applicable legal and regulatory requirements.

3. Sharing of Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services to you. These may include:

Payment gateway and payment processing providers.
Courier and logistics partners.
Technology and website service providers.
Customer support and communication service providers.
Professional advisors and service providers.
Government authorities or law enforcement agencies where required by law.

We do not sell your personal information to third parties.

We may disclose information where necessary to comply with applicable laws, court orders, legal proceedings, or lawful requests from government or law enforcement authorities.

4. Security Precautions

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, loss, misuse, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials, passwords, or other login information associated with your account.

5. Data Retention and Deletion

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

You may request deletion or correction of your personal information by contacting us using the contact details provided on this website. Certain information may need to be retained where required by applicable law or where reasonably necessary for legitimate business purposes.

6. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction or updating of inaccurate information.
Request deletion of your personal information where legally permissible.
Withdraw consent for certain processing activities.
Opt out of promotional communications.

7. Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

You may withdraw consent previously provided by contacting us. Withdrawal of consent will not affect processing that has already been carried out lawfully before the withdrawal.

Please note that withdrawal of consent may affect our ability to provide certain products or services where the information is necessary for fulfilment.

8. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of such third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updated version will be posted on this page with the revised effective date where applicable.

10. Grievance Officer

For any privacy-related questions, concerns, or requests, please contact:

The Healing Essentials
Grievance Officer
Lane No. 12, Mohit Nagar 120, PO New Dehradun, Dehradun 248006, Uttarakhand
Phone / WhatsApp: 7055508884
Monday – Friday: 9:00 AM – 5:00 PM

By using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.