At The Healing Essentials, we carefully pack every order to ensure that your products reach you safely and in good condition. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed and shipped within 7 days from the date of order confirmation and/or successful payment, unless a different timeline is communicated at the time of purchase. Orders may take additional time to process during sales, promotional periods, holidays, or periods of unusually high order volume.
2. Shipping and Delivery
Orders are shipped through registered domestic courier companies, delivery partners, and/or India Post, depending on the destination and availability. Delivery will be made to the shipping address provided by the customer at the time of purchase. Estimated delivery times may vary depending on the delivery location, courier partner, weather conditions, public holidays, and other circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at the time of checkout before the order is placed. Shipping charges paid for an order are generally non-refundable, except where a refund is required under our Refund, Return & Cancellation Policy or applicable law.
4. Delivery Delays
We are not responsible for delays caused by circumstances beyond our reasonable control, including:
- Courier or logistics partners
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Transportation disruptions
- Incorrect or incomplete shipping addresses provided by customers
We will, however, make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery issues with the relevant courier partner.
5. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping details at the time of placing an order. If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply for re-dispatch.
6. Damaged Package or Product
If your package appears damaged at the time of delivery, please document the condition of the package and contact us as soon as possible. If the product inside is damaged, defective, or incorrect, please report the issue within 48 hours of delivery in accordance with our Refund, Return & Cancellation Policy. Photographs of the product, packaging, shipping label, and an unboxing video may be required to process the claim.
7. Order Tracking
Where tracking information is available, it may be shared with you through email, SMS, WhatsApp, or other communication channels provided at the time of order.
8. Delivery Confirmation
Delivery is considered completed when the order is delivered to the shipping address provided by the customer or accepted by an authorised person at that address.
9. Non-Delivery
If your order has not been delivered within the expected delivery period, please contact us with your order number so that we can assist you in checking the shipment status with the courier partner.
10. Contact Us
The Healing Essentials
Lane No. 12, Mohit Nagar 120, PO New Dehradun, Dehradun 248006, Uttarakhand
Phone / WhatsApp: 7055508884
Monday – Friday: 9:00 AM – 5:00 PM
By placing an order with The Healing Essentials, you acknowledge that you have read and understood this Shipping Policy.